IconiQ' Apparel

Order Guidelines — IconiQ’ Apparel

Effective Date: 1 August 2025
Website: www.iconiqapparel.shop
Email: iconiqapparel@outlook.com
Registration Number: 2025/361833/07

1. Overview

Every order placed at IconiQ’ Apparel is treated with precision and care. To maintain our quality standards and help customers avoid costly mistakes, this document outlines all the key points to review before, during, and after ordering. Please read carefully before checking out.

2. Before Placing an Order

Double-Check All Details

We encourage all customers to review the following before finalising their order:

a) Product Size

  • Refer to the official sizing chart located on each product page.
  • All items specify whether the fit is regular, oversized, cropped, or unisex.
  • We do not accept returns for incorrect size selections, so measuring accurately is essential.

b) Colour Selection

  • Make sure the selected colour from the dropdown menu matches your intended purchase.
  • Images provided are for reference; slight differences in colour may occur based on screen brightness or display settings.

c) Quantity and Product Type

  • Verify that the product, quantity, and style (e.g. hoodie, tee, cap) are all correctly selected.
  • If the item comes in multiple designs or versions, double-check you’ve chosen the exact one.

d) Personal and Delivery Information

  • Ensure your full name, delivery address (including postal code), contact number, and email are correctly entered.
  • Incomplete or incorrect address details may result in delayed or failed delivery.

3. After You Order

Once an order is placed and payment is confirmed:

  • You will receive an order confirmation email with your order number.
  • Processing begins immediately, and changes cannot be made once production has started.
  • Once shipped, tracking details will be sent to your email.

4. Payment Instructions and Verifications

We accept payments via:

  • PayFast (South Africa)
  • PayPal (International)
  • Direct EFT (Electronic Bank Transfer)

For EFT Payments:

  • Use your Order Number as the payment reference.
  • Send your proof of payment to iconiqapparel@outlook.com immediately after payment.
  • Orders with no proof of payment are cancelled after 48 hours.

Note: Your order will only be processed once payment reflects and is verified.

5. Preventable Order Errors

Below are the most common mistakes and how to avoid them:

a) Wrong Size Ordered

  • Refer to the provided measurements, not assumptions.
  • Oversized fits are intentionally loose; do not assume they match standard sizing.

b) Incorrect Colour or Style

  • Check both your selection and the preview images before checkout.

c) Duplicate Orders

  • If you experience a loading delay, do not refresh and re-click.
  • Check your email or payment status before reordering.

d) Incorrect Address Details

  • Double-check suburb names, unit numbers, and postal codes.
  • Deliveries sent to wrong addresses due to customer error will not be refunded or re-shipped at our expense.

6. Processing and Delivery Timelines

  • Processing begins once payment is cleared.
  • Delivery typically takes 5–7 working days.
  • Orders placed over weekends or public holidays will be processed the next business day.

7. Our Store Policy

  • We do not accept returns, exchanges, or refunds for incorrect size, colour, or change of mind.
  • Refunds are only issued for items that are defective or damaged upon arrival, as per our official Refund Policy.
  • Please refer to our Terms and Conditions and Privacy Policy for more details.

8. Final Reminders

  • Double-check everything: size, colour, address, contact details.
  • Ensure you understand your selected payment method and any bank charges that may apply.
  • By placing an order, you confirm that all entered information is correct and that you accept the terms outlined in our store policies.

For any questions before ordering, feel free to contact us at iconiqapparel@outlook.com. We’re happy to assist.

IconiQ’ Apparel — Built Beyond Ordinary.
Professional. Intentional. Relentless in detail.